Shipping Policy

Delivery Coverage

Essence De Royal provides delivery across Pakistan through approved courier and delivery partners.

Delivery availability may depend on courier coverage, accessibility, security conditions, and the accuracy of the delivery information provided by the customer.

Some remote or restricted areas may require additional coordination before an order can be dispatched.

Estimated Delivery Time

The estimated delivery time for orders within Pakistan is 3–5 business days after the order has been confirmed.

Business days generally exclude Sundays, public holidays, and any officially announced non-working days.

Delivery times are estimates and may vary depending on the delivery location, courier operations, weather conditions, public holidays, security situations, road closures, or other circumstances outside our reasonable control.

Order Confirmation

Orders may be processed for dispatch after the required customer, product, and payment information has been confirmed.

Essence De Royal may contact you by phone, SMS, WhatsApp, or email where additional confirmation is required before dispatch.

Orders that cannot be verified due to an unavailable phone number, incomplete address, payment issue, or incorrect customer information may be placed on hold or cancelled.

Delivery Charges

Any applicable delivery charges will be displayed during checkout or communicated to the customer before the order is dispatched.

Delivery charges may vary depending on the order value, promotional campaign, delivery location, courier requirements, or any special shipping arrangement.

Where free delivery is offered as part of a promotion, the specific terms of that promotion will apply.

Order Tracking

Where tracking information is available, it may be shared with the customer through email, SMS, WhatsApp, or another available communication method.

Customers can use the tracking information provided to follow the progress of their shipment through the relevant courier service.

Please note that courier tracking systems may occasionally take some time to update after the parcel has been dispatched.

Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please make sure your delivery information includes:

• Full recipient name
• Active phone number
• House, apartment, or building number
• Street and area details
• City
• Nearby landmark, where necessary

Essence De Royal will not be responsible for delivery delays or unsuccessful deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Address Changes

If you need to change your delivery address, please contact Essence De Royal as soon as possible before the order has been dispatched.

Once a parcel has been handed over to the courier, changes to the delivery address may not be possible.

Any rerouting request after dispatch will depend on courier approval and may result in additional delivery charges or delays.

Cash on Delivery Orders

Cash on Delivery orders may require verification before dispatch.

Customers must provide a valid and reachable phone number together with a complete delivery address.

Essence De Royal may contact the customer to confirm the order before shipping. Orders that cannot be verified may be delayed, placed on hold, or cancelled.

Cash on Delivery may be available for eligible orders up to PKR 30,000. Orders above this amount may require advance payment before dispatch.

Delivery Attempts

The courier may contact you before or during the delivery attempt. Customers are requested to remain available at the phone number provided with the order.

If the customer is unavailable, cannot be contacted, refuses the parcel, or has provided an incorrect address, the courier may return the parcel to Essence De Royal.

If the customer requests another dispatch after an unsuccessful delivery caused by incorrect information, unavailability, or refusal, additional delivery charges may apply.

Receiving Your Parcel

Customers should inspect the outer condition of the parcel before opening it.

If the parcel appears severely damaged, opened, or tampered with, please inform the courier representative and contact Essence De Royal as soon as possible.

Damaged, Missing or Incorrect Items

If your parcel contains a damaged, leaking, broken, missing, or incorrect product, please contact Essence De Royal promptly with the required supporting evidence.

We may request:

• Your order number
• Customer name and registered phone number
• Clear photographs of the parcel
• Photograph of the shipping label
• Clear photographs of the affected product
• An uninterrupted parcel-opening video

Eligible claims will be handled according to our Refund Policy.

Delayed Deliveries

Although our standard estimated delivery period is 3–5 business days, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes of delay may include:

• Courier network disruptions
• Weather conditions
• Public holidays
• Security situations
• Road closures
• Remote delivery locations
• High shipment volumes
• Incorrect or incomplete delivery information

Essence De Royal will make reasonable efforts to assist customers with delayed shipments where possible.

Lost Parcels

If tracking information suggests that a parcel may have been lost in transit, Essence De Royal will coordinate with the relevant courier company to investigate the shipment.

A replacement, store credit, or refund may be considered after the courier investigation has been completed and the shipment has been officially confirmed as lost.

Order Refusal

Customers are requested to accept confirmed orders when delivery is attempted.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.

For prepaid orders that are refused without a valid reason, any applicable delivery or return courier charges may be deducted from an approved refund.

Self-Collection

Self-collection may be available only when confirmed in advance by the Essence De Royal team.

Customers should not visit a collection location until they have received confirmation that their order is ready for collection.

Advance payment may be required for self-collection orders.

Changes to This Shipping Policy

Essence De Royal may update this Shipping Policy when necessary to reflect changes in delivery services, courier arrangements, operational requirements, or business practices.

Any updated version will be published on this page.