Privacy Policy

Information We Collect

When you interact with Essence De Royal, we may collect personal information that you voluntarily provide to us.

This may include:

• Your full name
• Phone number
• Email address
• Billing address
• Shipping or delivery address
• Order and purchase information
• Payment confirmation information
• Customer service messages and enquiries
• Product reviews and feedback
• Account information, where applicable

Automatically Collected Information

When you use our website, certain technical information may be collected automatically through cookies, analytics tools, and similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity
• Referring website or source
• Approximate location information
• Shopping cart activity

This information helps us understand how visitors use our website and allows us to improve performance, navigation, and the overall shopping experience.

How We Use Your Information

Essence De Royal may use the information we collect for purposes including:

• Processing and confirming your orders
• Managing payments and payment verification
• Preparing and dispatching your purchases
• Providing order tracking and delivery updates
• Communicating regarding your order
• Responding to questions and customer support requests
• Processing returns, exchanges, or refund requests
• Preventing fraudulent or suspicious transactions
• Improving our website and customer experience
• Maintaining transaction and customer records
• Providing information about products and promotions
• Complying with applicable legal requirements

Order Communications

When you place an order with Essence De Royal, we may contact you using the contact information provided during checkout.

These communications may include:

• Order confirmation
• Payment verification
• Delivery updates
• Address verification
• Product availability updates
• Order cancellation information
• Return, exchange, or refund communication

We may communicate through phone, SMS, WhatsApp, email, or other available communication methods where necessary to complete your order.

Payment Information

Payments made through our website may be processed by third-party banks, card processors, payment gateways, or other authorised payment service providers.

Essence De Royal may receive information such as transaction status, payment confirmation, payment reference numbers, or limited payment-related information required to complete an order.

Complete debit or credit card information may be handled directly by the relevant payment provider and may not be stored by Essence De Royal.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

• Remember your preferences
• Maintain your shopping cart
• Improve website functionality
• Analyse website traffic
• Understand customer behaviour
• Measure marketing performance
• Provide relevant content and promotions

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

Sharing Your Information

Essence De Royal does not sell your personal information to third parties.

We may share limited information with trusted service providers where necessary to operate our business and complete your order.

These may include:

• Courier and delivery companies
• Payment processors and banks
• Website hosting providers
• IT and security service providers
• Analytics and marketing service providers
• Customer support platforms
• Government or legal authorities where required by law

Third-party service providers are provided only with information reasonably necessary to perform their services.

Marketing Communications

Where permitted, Essence De Royal may use your contact information to send updates about:

• New product launches
• New collections
• Promotional offers
• Discounts
• Special campaigns
• Other relevant Essence De Royal updates

You may request to stop receiving promotional communications at any time by using the unsubscribe option where available or by contacting our customer support team.

Essential order-related communications may still be sent when necessary to process or complete your purchase.

Information Security

Essence De Royal takes reasonable administrative, organisational, and technical measures to protect customer information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no internet-based service, website, electronic communication, or storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials, passwords, devices, and personal information secure.

Data Retention

We may retain your personal information for as long as reasonably necessary to:

• Process and maintain order records
• Provide customer support
• Manage returns or disputes
• Prevent fraud
• Maintain accounting records
• Comply with legal requirements

Information that is no longer reasonably required may be deleted, anonymised, or securely archived where appropriate.

Your Rights

You may contact Essence De Royal regarding personal information we hold about you.

Where applicable, you may request:

• Access to your personal information
• Correction of inaccurate information
• Updating of your contact information
• Removal from promotional communications
• Deletion of information where legally possible

Some transaction information may need to be retained for accounting, legal, fraud prevention, or dispute resolution purposes.

Children's Privacy

Our website is intended for general shopping purposes.

Customers who are not legally able to enter into a purchase transaction independently should use our website and place orders with the permission and involvement of a parent or legal guardian.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, courier services, or other external services.

Essence De Royal is not responsible for the privacy practices, security, or content of third-party websites or platforms.

We recommend reviewing the privacy policies of any external website or service before providing personal information.

Changes to This Privacy Policy

Essence De Royal may update this Privacy Policy when necessary to reflect changes in our website, services, technology, business practices, or legal requirements.

Any updated version will be published on this page. We encourage customers to review this Privacy Policy periodically.